Troubleshooting

Find out what common POS, printer, and payment error messages mean and how to fix them.

• What does Test print failed mean?
• What if the print bridge is unavailable on PC?
• Why does Android say Bluetooth permission is required for printers?
• What if no printer is assigned for receipts?
• What does Payment failed mean on POS?
• Why does POS say cash tendered is less than the amount due?
• What if tabs changed before I collect payment?
• What does Incorrect approver PIN mean?
• What does Approver PIN is locked mean?
• What does Order content conflict mean?
• What does Table occupancy conflict mean?
• Why can't I send an order without internet?
• What does This tablet is offline mean on fulfillment?Pro plan
• What does Order not sent. Not enough stock mean?
• What does Sell anyway mean when an item is out of stock?
• Why does out-of-stock sale need manager approval?
• What if this tab is no longer signed in to my store?
• What does Unauthorized mean on POS?
• What does SKU limit reached for your plan mean?
• What does Branch limit reached for your plan mean?
• What does User limit reached for your plan mean?
• What does Update required mean on the Android POS app?
• What if a staff email already belongs to a store?Pro plan
• What does No menu item for this barcode mean?
• Why can't I close the batch (cash register)?
• What does Invalid email or password mean?
• What does Too many POS requests mean?
• What does Branch not permitted for current user mean?Pro plan
• What does You do not have permission to access POS mean?Pro plan
• What does Unable to open batch mean?
• What does Resolve failed mean on a sync conflict card?
• What does No open batch for this branch mean?
• What does Clock in before using POS mean?Pro plan
• What does Enter payment amounts that equal the amount due mean?
• Why is my barcode scanner not adding items?