Why is my barcode scanner not adding items?

Work through these steps.

1. Test the scanner outside Sidro: open a notes app and scan. If nothing appears, the scanner is not connected. Charge it, pair it again (Bluetooth), or plug it back in (USB).
2. If the code appears but the cursor does not move to a new line, set the scanner to send Enter (or Tab) after each scan. Use the setup barcodes in the scanner's manual.
3. In Sidro, open Point of Sale with an open batch (cash register), and close any pop-up such as the PIN pad, modifiers, or discounts.
4. If you see "No menu item for this barcode.", add the code under Barcodes on the product in Catalog, or check the product's Item code (SKU).
5. If you see "This item is out of stock.", receive or adjust stock in Inventory.
6. Type the code in the Search or scan barcode box and press Enter. If that adds the item, Sidro is fine and the scanner settings need fixing.

If it still does not work, email [email protected] with your store name and scanner model.