Can I use a barcode scanner?

Yes. Sidro works with USB and Bluetooth barcode scanners that act like a keyboard (often called HID or keyboard mode), on the Android POS app and on web POS in a browser. You can also scan with the camera.

Before you start:

• A USB or Bluetooth barcode scanner in keyboard (HID) mode that sends Enter (or Tab) after each scan. Most scanners do this out of the box.
• Barcodes added to your products in Catalog (see How do I add barcodes to a product?).

Connect a USB scanner:

1. Plug the scanner into the computer or the Android tablet. A tablet with only a USB-C port may need a USB-C to USB adapter (OTG).
2. Open any notes app and scan a barcode. If the numbers appear and the cursor moves to a new line, the scanner is ready.

Connect a Bluetooth scanner:

1. Put the scanner in pairing mode (see its manual).
2. Pair it in the Bluetooth settings of the tablet or computer.
3. Test it in a notes app the same way.

Scan on Point of Sale:

1. Open Point of Sale with an open batch (cash register).
2. Scan the item. Sidro adds the matching product to the order.
3. You can also type a barcode or Item code (SKU) in the Search or scan barcode box and press Enter.

Common fixes:

• Nothing happens: make sure the scanner sends Enter or Tab after the code, and close any open pop-up such as the PIN pad or modifiers.
• "No menu item for this barcode.": the code is not on any product. Add it under Barcodes in Catalog.
• Wrong or missing characters: set the scanner's keyboard layout to US English (see its manual).