Why is my printer not printing?

Thermal printing works on the Sidro POS Android app. Printing from a computer isn't supported yet. Check these on the tablet that should print.

1. Printer: it is on, paper is loaded the right way, and the cover is closed.
2. Connection: Bluetooth is on and the printer is paired, the USB cable is plugged in, or the printer and tablet are on the same network.
3. Role: tap the More tab, then Thermal printers. Make sure the printer is set as Receipt printer, or as Fulfillment printer for kitchen tickets.
4. Test: under Saved profiles, tap Test print. If it fails, read the message and see What does Test print failed mean?
5. Retry: if printing fails after a sale, tap Retry on the print message. The sale is already saved, so skipping the print does not undo it.

If Test print works but receipts do not print after a sale, check Settings, then Receipts, for the after-sale print setting (Auto-print or Prompt).

Sidro needs an internet connection to send orders. If it still fails, email [email protected] with your store name, the tablet, the printer model, and the exact message on screen.